Steve Ngai (危 志 荣) KuaLa Lumpur, Malaysia

Collectco – “Click and collect” model

Last week, I bought a product from Lazada. Upon receiving it, I realized that the product is not working. Thus, I decided to return it. After checking on Lazada’s return process and policy, I submitted my request to return and one of the option I pickup is “Collectco”. I have no clue about it. All I know is I can conveniently drop the product to the nearest selected collection points which is Caring Pharmacy inside Sunway Velocity, which is just 5 min walking distance from my office, Sunway Velocity Designer Office.

Providing many collection point is indeed this is a brilliant idea. This convenience helps to speed up return process and as a result improve the service in a e-Commerce business.

To read more you can check out this article.