“Studies show that for every dollar a company invests to increase usability, it receives $10-$100 in benefits, and wins customer satisfaction and loyalty.” – IBM
What is usability? Why is it important? How to improve it?
Somewhere from 2004-2005, I was asked to develop recruitment website. Since then, I begin to fall in love on web usability. It is interesting. I read many articles about it. I applied what I learnt on this recruitment website and my own personal home page. Until today I am still passionate about it, in fact more lately.
Here, I would like to provide some best resouces you can look for if you are keen about it.
http://www.useit.com/alertbox/ – Written by Jakob Nielsen (his credential).
http://www.usability.gov/pdfs/guidelines.html – There are eight Ph.D who has contributed to this web usability guidelines. It is a very comprehensive study (292 pdf pages). There are many print screens to help you to understand certain points in this pdf file.
http://usableweb.com/ – If you are still not enough of it, there are 786 links for you to go there. Some might be a repeat though.